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Shipping Policies

Our shipping days are Monday, Wednesday and some Fridays. If you need something shipped out sooner please email us ASAP to let us know! If you have any questions please let me know BEFORE purchasing!

All First Class Packages DOES NOT include insurance. If you chose to have your package ship first class, Highway Hippie LLC is not responsible for replacements or refunds.

All Priority Packages include insurance. If your package is lost during transit, you will need to contact USPS to claim the insurance. Highway Hippie LLC is not responsible for claiming insurance on lost packages. If you need our assistance please email us with all documents and information regarding your order.

Once an order is placed, we CANNOT add anything else to that order. We also do not combine orders. We have multiple people helping us package orders and we package orders based off the order number and the items in the order. To ensure that we do not leave out items, we do don’t add or combine to orders. Please make sure that you have everything you need in your cart before checking out!

If you receive an item that is damaged or receive the wrong item, please contact highwayhippiejewelry@gmail.com within 3-5 business days after receiving the item. Be sure to include the order number, a picture of the item and give a description of the issue.

If you choose to cancel an order after the shipping label has been printed, the shipping will NOT be refunded. Once a package has been dropped off at the post office, the package is 100% in the hands of USPS. Highway Hippie Jewelry is not responsible for lost or damaged packages. If your package is lost/damage you will need to contact USPS. Insurance is provided by Highway Hippie Jewelry for all packages.

If your tracking number shows that your package is delivered and it’s not there, you will need to contact your local post office.

For any questions regarding packages once they have shipped, please call 1-800-275-8777

Shop Policies

Store credit will be offered for returns. This will be provided with an e-gift card that will be emailed to you. Store credit won't be provided until the item is returned to Highway Hippie Jewelry. Highway Hippie Jewelry is not responsible for the cost of shipping an return items back to us. Only the cost of the item(s) and tax will be refunded, shipping will NOT be refunded. Once an item has shipped, the cost of shipping is NONREFUNDABLE.

We HIGHLY recommend to not wear any Highway Hippie Jewelry in lakes, pools and/or the ocean. This can cause discoloration and erosion of stones. We are not responsible for any damages due to wearing highway hippie jewelry in lakes, pools, and/ or the ocean. If you have any questions please email us BEFORE purchasing!

Contact Us

Email: highwayhippiejewelry@gmail.com

Business hours: Monday-Friday 10am-6pm CT. All emails will be responded to during our business hours.

Please allow 3-5 business days for a response during busy times.

Please contact us if you have any questions or concerns!

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