Shipping policy
Our turn around time for shipping is 1-3 business days. If you need something shipped out sooner please email us ASAP to let us know! If you have any questions please let me know BEFORE purchasing!
All packages are insured up to $100. If your package is lost during transit, you will need to contact USPS to claim the insurance. Highway Hippie LLC is not responsible for claiming insurance on lost packages. If you need our assistance please email us with all documents and information regarding your order.
Once an order is placed, we CANNOT add anything else to that order. We also do not combine orders. We have multiple people helping us package orders and we package orders based off the order number and the items in the order. To ensure that we do not leave out items, we do don’t add or combine to orders. Please make sure that you have everything you need in your cart before checking out!
If you receive an item that is damaged or receive the wrong item, please contact highwayhippiejewelry@gmail.com within 3-5 business days after receiving the item. Be sure to include the order number, a picture of the item and give a description of the issue.
If you choose to cancel an order after the shipping label has been printed, the shipping will NOT be refunded. Once a package has been dropped off at the post office, the package is 100% in the hands of USPS. Highway Hippie LLC is not responsible for lost or damaged packages. If your package is lost/damage you will need to contact USPS. Insurance is provided by Highway Hippie LLC for all packages.
If your tracking number shows that your package is delivered and it’s not there, you will need to contact your local post office.
For any questions regarding packages once they have shipped, please call 1-800-275-8777